@jckjm6parker No wonder everyone uses @DoorDash and @Grubhub instead. News 10 reports that dishonest customers have become aware of "GrubHub’s no questions asked refund policies" on orders. Fool since 2011. Grub Hub — Unethical behaviour, unauthorized credit card charges. Who is this hurting? @MontiVB The Ascent is The Motley Fool's new personal finance brand devoted to helping you live a richer life. Writing these guys is a waste of time too. @NadiaJamilMD It also said, "cumulative payments to Drivers for Uber Eats deliveries historically have exceeded the cumulative delivery fees paid by consumers," meaning it relies on restaurants, or itself, to subsidize delivery costs. @Grubhub_Care IT’S NOT WORKING. Looks like Door Dash servers are down. @ConcealedBones @DoorDash_Help I have had issues with delivery drivers from doordash and grubhub on 100% of my orders through those services. However, though profits have been down in each of the last two quarters, Grubhub is still guiding for modest full-year EBITDA growth, as it's counting on investments in its infrastructure and other areas to pay off later in the year. While now is the time to leverage the power of delivery, it’s still early days for most of the … I have a great idea everyone! 2/3. @andersoneclair La Casa Del Burrito over in Vinton. The answer is pretty clear – the success of any food delivery platform hinges on the strong and trusting relationships between your service and the restaurants from which you deliver. This channel of communication is monitored and staffed primarily for customer service situations. I dropped them last summer. @boazhepner Please contact us at email@example.com for any Driver issues. Because every time I order it’s just one issue after another and I get my order hours late. @nullvoxpopuli It’s only been bad on DoorDash these past couple months. The PRESIDENT of my sister's company invited her to a virtual working lunch. Now go get some Grubhub and join the club, @jamesebradford Our app is working fine :), @Liizaa95 Its like offering my person credit and bank information to be tampered with. Never an issue. Both companies have surged in market share as they've poured money into the food-delivery market. @Grubhub is Grubhub down right now? I’m trying to find work, so I apply to be a grubhub driver. Cumulative Growth of a $10,000 Investment in Stock Advisor, Grubhub's Recent Problems May Be Just the Beginning @themotleyfool #stocks $AMZN $SFTBF $GRUB $UBER, Wells Fargo to Sell Student Loan Portfolio to PE Firms, Nordcloud to Become the Latest Hybrid Cloud Acquisition for IBM, Copyright, Trademark and Patent Information. Has anyone else noticed this happening more often lately? @GiaPaige @Postmates_Help That's the worst :( This happened with my ramen earlier this week so I just switched to Grubhub. There are many cogs in this machine and sometimes it's hard to pinpoint which ones need more grease and which ones need replaced entirely. Using the Grubhub For Drivers App. 2020-12-01 01:33:50 @Montex13 @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. Because with Grubhub: Click, click, food! @AndyNoise @imwatchin4him @TheCoco_Uzor @parkerl41144689 apparently Grubhub is having issues with the iOS. Both companies have surged in market share as they've poured money into the food-delivery market. I love how only 2/10 @Grubhub orders I submit actually get fulfilled. They send out promo codes that don't work and then ignore you when you try to get help with it. It isn’t just an issue for me it is for all drivers. @Barb_Problems @Grubhub Seems like an issue with the restaurant. AKA- $3.25 for 11 miles out to no mans land. When it comes to online food delivery services, the food industry is seeing exponential growth. @Postmates_Help @Suzy04289053 No you don’t! Glitches matter in the gig work game. Worst customer service and always run into issues but never on the other two apps. Shares of the food-delivery specialist have gotten shellacked -- the company's profits have fallen as competition has stolen market share. @disneywifee This channel of communication is monitored and staffed primarily for customer service situations. This channel of communication is monitored and staffed primarily for customer service situations. I’ve waited for a delivery for over two hours. Their promise was to create a win-win-win situation for customers, restaurants and … The worst customer service?????@lyft. The Growing Food Delivery Market. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. According to Second Measure, the share of Grubhub customers who didn't use competing services fell from 88% in the first quarter of 2017, but that had fallen to just 62% by the first quarter of 2019. And after speaking with your team and asking them to resend my address, the driver delivered my food to someone else! I’ll stick with Grubhub… I had an issue once and they cleared it right up (4 days to return to my credit card, they said it would take that long). @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. 24/48 hours to hear back? Might be your problem. @TylerBurnsVeg No other delivery apps are showing this? After all they are the ones that receive the orders and prepare them. With more than 30,000 restaurants in 500+ cities, food delivery or takeout is just a click away. On top of the seemingly endless funds its competitors have to play with, the other problem Grubhub and the other food-delivery players seem to have is that the business doesn't lend itself to competitive advantages. @nabihasyed @Grubhub_Care I have in the past and you do nothing. We are no longer using Grubhub for deliveries. @PsychoYankee We are sorry but the restaurant is having issues with receiving orders from Grubhub at the moment and we are following up on the matter. @Grubhub_Care Grubhub has steadily lost market share. Food delivery is essentially a commodity business. No other delivery apps are showing this? DoorDash is down here. We will soon be switching to DoorDash, so please bear with us!. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. @Grubhub_Care I have in the past and you do nothing. @nathangrygier @ColtSTaylor @DoorDash With the volume of ordering I've been doing for 8 months, I was having a lot less problems with DD than GrubHub, but this is insulting. @hecmel_ Thank you for reaching out. @Grubhub is Grubhub down right now? See you at the top! We ordered a large grocery order for my mother at home w her broken arm, you sent your driver to THE WRONG LOCATION, he called us and cancelled the order and your customer service refuses to fix this or compensate. They won't even respond to my emails. It might not be what you think. All Test should be free. -creative American. As competitors like Uber (NYSE:UBER), DoorDash, Postmates, and even Amazon (NASDAQ:AMZN) angle for growth in the industry, food delivery is starting to seem more like ride-sharing, an industry that promises significant growth but is essentially a commodity business. 24/48 hours to hear back? #MinimumPaySaturday #NoTipNoOrdering #StopWastingBandwidth, @Jessballard24 @Primagen64 @AllPurposeDC @DoorDash @Grubhub As a dasher, the DoorDash dasher app is on a nationwide outage right now, @this_dash Hey @Grubhub, your "login with Google" doesn't work on firefox :(. @Grubhub so uh, is your site not working? @DanielFore Huh. Notably, Softbank (OTC:SFTBF), the Japanese conglomerate and venture capital titan, has funded both companies, and was the main funding source of DoorDash's expansion. @althealaterr Someone gets their server address and floods it with pings until it crashes. Founded in 1993 by brothers Tom and David Gardner, The Motley Fool helps millions of people attain financial freedom through our website, podcasts, books, newspaper column, radio show, and premium investing services. Or something, @JoeBiden @AOC @BernieSanders @Uber @Grubhub @amazon @BenForWard3 @UberEats @Grubhub I refuse to use these services after I learned about the predatory fees. @Montex13 Update: @Grubhub to the rescue ♥️. I’ve waited for a delivery for over two hours. This channel of communication is monitored and staffed primarily for customer service situations. Completing Deliveries. Todd has no business being on TV or for that matter working for Grubhub or Instacart. No email support. @Uber_Support you guys keep ignoring my actual question and repeating something that I told you have nothing to do with my issue. GrubHub's biggest problem may be the fickleness of its customers, who are more than happy to try multiple delivery services. It isn’t just an issue for me it is for all drivers. @montereyspizza fix your order online process. Place & Pay Orders. Are these problems happening in the Utica, Rome, and Syracuse area too?. Imagine having a promo code on your homepage that doesn't work. They all existed prior to DoorDash and were venture funded. It also appears that customers don't have much loyalty to a particular service, meaning competition should only increase as the market becomes saturated, and growth depends more on grabbing share from competitors than bringing in new ones. Ok hold today twice for a total of 2 hours. Please contact us at firstname.lastname@example.org for any Driver issues. As of 2019, the company had 19.9 million active users and 115,000 associated restaurants across 3,200 cities and all 50 states in the United States. Change in management for the worse? Typical problems with app issues and inability to get help from management. Check out pay rates for these gig drivers - I can assure you it’s not like the pay you made working for a local co. @montereyspizza fix your order online process. Posts about GrubHub written by Jack Marshall. He hates author bios, so this is all you get. Seriously, DoorDash? @Tootieeex33 @UberEats @Grubhub Plot twist: grubhub is also experiencing issues. Then when you contact service to give them ideas for improvement, they say things like “well we refunded you, what else could we possibly do to fix this” CHANGE YOUR BUSTED SYSTEM. I ain't telling anyone in my area though lol. This problem is an important one to solve because it can lead to customers leaving your app. Maybe @DoorDash has better CX? They won't even respond to my emails. Get to know Prop 22 and how it affects you as a … THE DRIVER DIDN’T ATTEMPT SHIT. I’ve been having technical issues from the start. @Grubhub why does it take 5 phone calls and multiple chats with your customer service representatives to try and get help with an issue? @Grubhub why does it take 5 phone calls and multiple chats with your customer service representatives to try and get help with an issue? Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? @Grubhub_Care is grubhub down? @SamWineman In my experience every delivery service is like this. @Grubhub seems your systems may be down. Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. How is GrubHub not working, I just want Teriyaki steak from Phoenix ? The worst customer service?????@lyft. The delivery fee is $5.99 and the service fee is $5.49, plus tax and driver tip. Who is this hurting? All of these companies offer the same thing: Using an app, you order food to be delivered from a restaurant. @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? Grubhub not honoring gift cards. I have a great idea everyone! Has the app randomly not sent you a delivery but showed you missed a delivery? I’m trying to find work, so I apply to be a grubhub driver. @ProphetVelle YOW, IT SICKENS ME THAT NO OTHER DELIVERY SERVICE DOES THIS BUT YALL. Way more reliable than uber eats. I just need to start making money ? Way more reliable than uber eats. @Apple get it together for the love of God I need money. @Uber_Support @UberEats Your customer service page is also below the bar relative to other food delivery services. @BrewcrewBarnes Thank you for reaching out. @MissAriaGrey @gregralich I've reset my password many times but still can't log in, and as a guest I have to re-enter my address every time I select "continue" or "check out." Need help troubleshooting your Grubhub Corporate Account? No more #Grubhub gift card purchases here. Ripped off. It just hung up on me. @AVPLive9 As soon as I hit my third delivery issue (missing food, wrong food) they said they were unable to help my account or refund further ? @DajNoble We are all living in technology world. @CherFeldman Disappointed ? Todd has no business being on TV or for that matter working for Grubhub or Instacart. Glitches matter in the gig work game. No call or text from delivery person either. @Postmates_Help @Suzy04289053 No you don’t! @Grubhub terrible service and when you call in is even worse. Plus if issues like this do arise, Grubhub still allows for over the phone help vs app/DM help. Overloaded servers. @Grubhub_Care @GrubhubTech, @herbivorousveg The price level of this organization is high according to consumer reviews. @guy_drive Thank you for reaching out. Returns as of 12/21/2020. @Gill4108 @KonaMilano I want to live vicariously through someone seeing this who knows what *exactly* one of the working parts here is but none of the others. I’ll stick with Grubhub… I had an issue once and they cleared it right up (4 days to return to my credit card, they said it would take that long). Free online ordering from restaurants near you! The company is based in Chicago, Illinois and was founded in 2004. 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