Go to status.hivehome.com to see the status of the Hive app and website. Check your smart plugs are switched on - if you have them. Remove the batteries and return directly again. For Hive Active Heating a hub, a receiver and a thermostat are installed. If you have time, i would recommend to uninstall the v2.0 devices and reinstall from the alyc100 repo via the SmartThings IDE. Gravity system y plan with no hot water off wire. Check your Remote Heating Control hub is working. The hub is showing a solid green light throughout. heating only) is volt free and the heating + water is not volt free. 4. Same goes if you have a wireless multi zone or underfloor heating thermostat. Follow the steps in the next section if the thermostat and receiver are So whether you're at work, on the bus or in the pub, the Hive App lets you change the temperature of your home in just a few taps. But if you do think your wireless thermostat is not working, or you just want to discount it as the source of the problem, here are a few things to try. Switch the hub off at the wall socket and then switch it back on again. If this is not the manual you want, please contact us. and resolve simple problems. You may also see your heating showing as 'offline' in the Hive app. On the Nest Learning Thermostat and Nest Thermostat E: Press the ring to bring up the Quick View menu. The Hive … When you see 'Search' disappear from the screen, the receiver status light will turn green. You now have to externally generate the Hive tokens and paste them into the smart app code. Take the central heat button on the receiver until the status light is pink. As with most problems, the right solution is often the simplest. To connect the receiver to the hub, it is necessary to place the hub in match mode. Lift the thermostat from the hooks that tint it against the wall and bring the thermostat to the receiver that you will find near the hot water tank. Otherwise the instructions you’re putting into the app might not register on your thermostat. 0. WhatsApp. With the status of the receiver showing the yellow-amber flash and the thermostat in search, then go to the hive app and select the option to install a device and then select other hive devices. Hold the central heating button down on the receiver until the status light flashes pink. Our virtual experts can diagnose your issue (for free!) This means that refreshing from Github in the SmartThings IDE may not work so you might have to manually copy from GitHub and paste over the old code. I've got a number of hive down lighters, and the thermostat is all working independently of the wifi, but the hub will not connect to the wifi at all. 1. To connect the receiver to the hub, insert the hub in the association mode. Watch the video. 3. The ‘offline’ message should no longer be showing for heating. It's a smart thermostat that lets you control your heating and hot water from your smartphone, tablet or laptop. Hive Active Heating Thermostat. So if, for example, you have a Hive lightbulb between the Hive Hub and the thermostat the lightbulb could act as a Zigbee repeater. Wireless home thermostats are built to last and there are relatively few parts to go wrong. Once you see an inside temperature display on your thermostat again, try to turn the heating on. If you have a gravity fed or a y plan system 3port valve with no hot water off wire the green status light should be altered to be blue. Sounds obvious, but it could be the batteries. All rights reserved. Hi @helly18 I have had Hive from before it was called Hive. 2. Need a manual for your Hive Active Heating Thermostat? Hold down the 'back arrow' button and the 'menu' button on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). In the meantime, control your heating with your wall thermostat. So a good start is to check your home Wi-Fi. Turn clockwise to lower the target temperature. Take the thermostat off the wall and remove one of the batteries. Check it's connected to the mains power and switched on. Please upgrade your browser by clicking. To fix this, try the below steps: Step 1 Press the tab on the base of the thermostat to remove it from the wall. However everything was not OK. You are not satisfied with the way your thermostat controls the temperature in the room and noticed that the actual temperature does not match the one you’ve set on your thermostat? This is a bit more complex, but still something you can do yourself: 1. If you use them to boost your signal, check they're switched on at the socket. Firstly check the BP terminal (TA 2) connectors you need a 240v feed there then remove the link cable then check with a multimeter on 5 or 6 for the 240v out then it should be the opposite one of 5 or 6 that is the return (HO) If your thermostat is showing a 'No Signal' message, it means that it has lost connection to the receiver. The solution is buy a new one. (These tips apply to our Hive Smart Thermostat, but if you have a different kind, it’s still worth giving them a try. If the Heat Link and the thermostat are on but are not connected, you will see a red dot with "H1" appear in the Nest display. Press the counter to wake up the thermostat. But my Hive won't play ball. When they’re low, you should get an alert and the screen may not work. Leave the battery out for now. How do I set the hive thermostat manually? Lift the thermostat from the hooks that tint it against the wall and bring the thermostat to the receiver that you will find near the hot water tank. One of the differences between WiFi and Zigbee is that each Hive device can act as a repeater. Remove the button and enter in novena until the status light is double amber. Hive wouldn't investigate it, they didn't reply to our email complaint after calling customer service to try and get it sorted. Thermostat not working. Take the central heat button in the receiver until the status light is pink. This is known as ‘stand-alone’ mode. There’s nothing worse than coming home on a winter’s evening to a cold house and realising that your heating hasn’t come on. View and download hive active heating installation manual online. To reconnect the receiver to your hub, put your hub into pairing mode by selecting 'Install devices' in the Hive app menu. Leave the hub searching until the receiver status light changes to a single flash of amber. David, as long as the Hive is a volt free contact (ie not linked to the 230v power to the hive receiver) all is good. Thermostats are usually either wall or boiler-mounted and designed to regulate the temperature of your home. Release the button then press and hold it again until the status light is double flashing amber. Also remember that the Hive Hub does not use WiFi. Why is my hive thermostat not connecting? Underneath it says 'Nest does not connect to the Heat Link and can not control your heating'. Electrical wiring for central heating systems. From the Hive application, press Plus on the thermostat control screen to see your system settings. Step 2 Keep pressing these buttons until the thermostat display says 'Welcome, searching'. If none of the fixes above help, it’s time to take a closer look at your smart heating devices, starting with your actual thermostat. Y plan wiring diagram with hive. 4. Same goes if you have a wireless multi zone or underfloor heating thermostat. Wait five minutes and then go to the dashboard in the Hive app and refresh the page. 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