Riu Emerald Bay is an iconic hotel that RIU opened in 2009 in Mazatlán, Mexico, and it has presented its new extension after several months of work. They completely ripped the swim-up pool bar apart! Very large and clean resort. We stayed here last year with our grandchildren and had a lovely stay. After its recent complete renovation, Riu Vallarta offers new four fresh-water swimming pools and a kids pool, sauna and Renova Spa wellness center with a range of treatments and massages. Guests can use car service, 24-hour security service and porter service at the venue. My experience that time was completely different vs. my previous visits of other (at least five) RIU hotels. Witches Beach is minutes away. From AU$200 per night on Tripadvisor: Hotel Riu Emerald Bay, Mazatlan. Please see our partners for more details. All of which has not been responded too. RIU Emerald Bay … There are a variety of amenities on offer to guests of the resort, such as a sauna, a beauty centre and meeting facilities. To make my review short, I will mention only some things, which make RIU Emerald Bay incompatible with five stars rating. DMCA Policy. Here you can enjoy your holidays, surrounded by a well-cared environment and a high quality service. Riu Emerald Bay All Inclusive is located 9 km from Mazatlan Cathedral and offers a safety deposit box, a lift and a newspaper stand. Hotel. Even so, the clientele is an even mix of families, vacationing couples, and groups seeking a lively beachfront getaway with plenty of … When we went to inform staff...there was already another lady saying one of her towels was taken. Showering was a challenge every day!The bathtub was so slippery & dangerous that we ended up putting a hand towel on the bottom of the tub to avoid a slip/fall injury! I also read about this happening in previous posts. Riu Hotels and Resorts has continued its expansion push with the addition of a major new room block at its all-inclusive Riu Emerald Bay in Mazatlan, Mexico. There are three large pools, a … Additionally, Riu has opened a new eatery at the property, El Malecon, an international buffet restaurant. Absolutely worth the money. The 24h All Inclusive Hotel Riu Emerald Bay opens all year round and is located on the beautiful Playa Las Brujas beach close to the Mexican town of Mazatlán. We always try work as quickly as possible to minimize the disturbance of our guests, we regret to know that, in spite of our efforts we were not able to provide you this time with the peaceful and the enjoyable stay you expected. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. I have been visiting RIU Emerald Bay in Mazatlan (Mexico) for one week from Dec 27, 2019 to Jan 3, 2020. On the other hand, we are sorry for the inconveniences caused regarding the renovation of our swim up bar. Hotel Riu Emerald Bay: Renovations - See 4,444 traveller reviews, 4,297 candid photos, and great deals for Hotel Riu Emerald Bay at Tripadvisor. We went to all of the ala cartes to find out they are ALL buffets Super disappointed. Room cleaned nice every day with a different towel animal on bed.Beach is very large (Red flag for the week though), pool area is also nice & large and lots of palm trees/shade available.Staff are always cleaning, floors, bathrooms - very clean.Water was always refilled when asked for.Lobby area is nice.In Summary...we have stayed at various AI resorts and this is not a 5 star.We were very disappointed....and also did not expect or were informed of any construction that was happening next door - or of the bar pool being shut down for most of the week. The rooms were clean, spacious and well appointed. I only had to tell them once that I didn’t like the AC on and it was never left on. Best of hopes, Hotel Riu Emerald Bay Online Reputation Manager. This hotel in Mazatlán, with its 24 hour all-inclusive service and fully-equipped facilities, is the best hotel in Mexico to enjoy an unforgettable getaway with RIU Hotels & Resorts.. More than 700 rooms makes it easy to enjoy your accomodations by offering the best amenities such as satellite TV, air conditioning, a safe, a minibar with dring dispenser and a balcony or terrace. Staff are very friendly and courteous. - We would have chosen another resort.We'll go back to Mazatlan but will not be returning to the RIU. Breakfast, WiFi, and parking are free at … View deals for Riu Emerald Bay All Inclusive, including fully refundable rates with free cancellation. Stunning views with a very clean beautiful suite. We are not a picky group however, we were advertised and purchased a service and we will not be receiving it at the Riu Emerald Bay. (catch it outside of the front gate entrance)Positives:Staff work very hard and were friendly. Also if you want to sight see Mazatlan, it is very safe. RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review, Continue your visit to www.tripadvisor.ca. On day 6, the front desk started calling our room to confirm if anyone had dealt with it but to no avail it was yet another couple of hours before anyone would show up (with the wrong products).This trip was our honeymoon. Guests enjoy the beach locale. The news comes as Mazatlan continues to see rising travel demand, particularly out of the Canadian market. There are 3 pools, the middle pool was almost too warm, hardly refreshing, where the first pool was very chilly. Read a review that the pool bar is closed down for pool reconstruction. Did anyone hear this? Much to our SHOCK, when we went to the swim-up pool bar Monday morning, it was half drained and "caution taped" off. The Hotel Riu Emerald Bay (All Inclusive 24h) is an ellegant resorts located in Mazatlan, Mexico. We just spent a week at the RIU Emerald and were very disappointed!! When we asked the workers how long it would be closed for, we were told 10 DAYS!!!! The Pros:The hotel is majestic looking from the air when flying into Mazatlan as well as when you first arrive.The check in process was efficient - wristbands were handed out on the bus & hotel/room information was quickly handed out inside the lobby.Our room was clean & fairly well appointed other than the mini bar was pretty much empty.There was a small bottle of bubbly waiting in the room (unfortunately no ice) along with a nice note welcoming us & congratulating us on our wedding. See 4,445 traveler reviews, 4,662 candid photos, and great deals for Hotel Riu Emerald Bay, ranked #23 of 100 hotels in Mazatlan and rated 4 of 5 at Tripadvisor. The resort was very clean, just a few things that i personally think could be a bit better. Riu Emerald Bay All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Zo heeft het hotel 3 zwembaden, een spa “Renova”, entertainmentprogramma’s en de eigen discotheek “Pacha”. See 4,445 traveler reviews, 4,662 candid photos, and great deals for Hotel Riu Emerald Bay, ranked #23 of 100 hotels in Mazatlan and … We hope to host you in one of our worldwide hotels in the future! They only serve you wine/beer at meals...so no rum&coke for example.Husband had his towel & hat stolen from his chair while we went to lunch...hat was dumped on a bush...that he located. 15-nov-2019 - The Hotel Riu Emerald Bay overlooks the vast expanse of Brujas Beach, an ideal place to enjoy an authentic vacation with your family or friends. Sometimes the hotel may charge pet fees or have weight limit on pets. So we came back this year expecting the same.Unfortunately the pool bar is under construction, as is the spa, and there is an expansion next door. Riu Emerald Bay. The Mexican restaurant was closed at least 2 nights we were there - so never tried it out. A bit of a wait for elevators, typical of large resorts. We leave in two days and it's taken me a week to get this far.I have countered with a room upgrade, spa credits and/or future SunWing voucher. The Riu should have offered some type of apology, resolution or compensation for this MASSIVE inconvenience and disruption. No destination in the wider Caribbean is seeing more interest from airlines right now than Cancun. We stayed here last year with our grandchildren and had a lovely stay. There are a number of cabs just outside the gate waiting to take you. Actually left the italian restaurant, not happy with the food. Pet Policy for Riu Emerald Bay All Inclusive If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Riu Emerald Bay All Inclusive, please read the hotel pet policy. 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