North Sydney NSW 2060. Creating a mentally healthy workplace: Return on investment analysis. A free online service for mental health and substance use support, resources, and counselling with a mental health professional. With mental illness being increasingly recognised in our community, now more than ever retail employers must proactively address psychological safety in their workplaces. Recent research indicates that employees under the age of 30 are more likely to consider ending their own lives than their older counterparts - five times more likely to be precise. While it is crucial that employers understand these legal protections, an employer is still able to take reasonable management action against such employees, provided that such action is conducted appropriately. In fact, a 2017 study on work-related mental health problems suggested that 60% of employees say that they’d feel more motivated and more likely to recommend their company if their employer supported mental health and wellbeing. Brought to you by WBR Insights. People are working from home and isolated or they’re going to work and still feeling isolated from their coworkers because they have to socially distance themselves and wear a mask. Transportation. [1] Australian Bureau of Statistics, National Health Survey: First Results 2017-18, [2] PWC, (2014). As Covid-19 leads more Americans to report depression, employees are in need of mental health illness resources. The COVID-19 pandemic has presented unique challenges for retail employees. The workplace Now more than ever, retailers must take an active interest in their employees’ mental health and well-being, says Lisa Adukia, manager of global benefits systems innovation at Gap Inc. The Canadian Center for Occupational Health and Safety offers e-courses on various Health and Safety topics, including Mental Health awareness and prevention. As we learn more and more about mental health, it has become more evident just how big of an impact it can have on your employees’ performance. Such responses can then be sensitively discussed at interview, and explored with specific reference to the inherent requirements of the role – for example, ‘are you confident working in a high-pressure environment engaging with members of the public?’. Should performance issues persist, termination of employment may be necessary. You may have checked in with your employees back in April when the crisis was acute, but you need to keep doing it. With large and dynamic workforces, retail employers are likely to be engaging a significant number of employees with some form of mental health condition. This special session presented by Liz Horvath, a leader in workplace mental health, provides practical advice that employers in the retail sector can use to support their own mental health and the mental health of their workers. To assist retailers, RCC has assembled resources that you can use to help support employees. ... Four Ways To Help Improve Your Employees’ Mental Health. Mental health is on everyone’s mind right now as we navigate through COVID-19. DISCLOSURE: I am not a mental health professional. British Retail Consortium Mental health remains a taboo subject, especially in the workplace, where 15% of employees suffer from some form of mental health condition at any one time. This post contains affiliate links. Considering the large population of workers, the occupational health sector and company stakeholders have an important role not only in limiting the movements of their employees to prevent transmission of the virus, but also to protect their health. Although mental health services have to be multidimensional to be effective, the workplace is an appropriate and important environment in which to educate individuals about mental health problems. Funded by the John Lewis Partnership, Tesco, Sainsbury’s, ASOS, the Co-op, M&S and Next and developed with the expertise of Samaritans, Wellbeing in Retail aims to aid the 2.9 million people that work in retail. The below article was published in the Inside Retail August 2019 Edition. “These findings reveal burnout, stress and other mental health issues are all too easy to emerge and that Improving the mental health of employees needs to be a priority for every business.” Countries where workers were found to suffer most from mental health issues were India (89%), UAE (86%), China (83%) and the US (81%). View e-courses. If you’re a waitress and multi-tasking stresses you out, then maybe doing a more focused job – like checkout work – sounds more appealing to you. An employee’s known mental illness may also require the employer to make reasonable adjustments to enable them to perform their role. Due to the continuing stigma in our community surrounding mental illness, there remains discomfort in asking employees about their mental health, for fear that it will exacerbate their condition and/or lead to risks of discrimination. A new report shows nearly half of U.S. workers have been suffering from mental health issues since the coronavirus pandemic struck. Mental health is just as important of a factor on productivity as physical health. Retail Company Releases All Sections More UAE employees want 'comprehensive' insurance cover for mental health. It is key to understand your minimum legal obligations when it comes to employees with known or suspected mental health conditions. Mental Health Resources for Retail Employees, Social Stigma and COVID-19: What Employers Need to Know, Support the Mental Health of Retail Workers During COVID-19, Talking to Someone in Crisis during COVID-19, How can I help someone in mental distress poster, Choosing the mental health resource that’s right for you: not all are created equal, The Working Mind COVID-19 Self-care & Resilience Guide, Coping With Stress, Anxiety, And Substance Use During Covid-19, Virtual Care for Mental Health and Substance Use During COVID-19, How to manage return anxiety as the lockdown lifts, Shopping bag and single-use plastic regulations across Canada. Compassionate leadership is not about diluting the commitment to high-quality performance. Resources providing advice for retailers and their employees on how to manage return anxiety as the lockdown shifts. Video interview with Dr. Keith Dobson, Professor of Clinical Psychology, University of Calgary. These stretched-thin employees are costing employers upwards of $125 billion in lost productivity and healthcare costs, according to a study by Harvard Business School. The relationship between an individual’s mental health and other aspects of their wellbeing (whether physical or financial) has long been discussed. Managers should approach these discussions with sensitivity, and understanding that each employee’s circumstances and vulnerabilities are unique. It also provides simple and effective tools that can be used on a daily basis for management to enhance both their own and their employee's mental health. It is intended to provide general information only in summary format on legal issues. While employers are not expected to diagnose or treat employees with any medical condition (physical or psychological), it is the obligation of employers to monitor the health of employees and to address any concerns as soon as they arise. Workplace measures responding to COVID‐19 may support and maintain mental health and work performance of employees during the COVID‐19 pandemic. The pandemic has many Americans stressed out, anxious and lonely. That’s especially prevalent in industries like retail, she says, where many companies experience 40%-45% employee turnover year-over-year. This also requires avoiding repeated, unreasonable behaviour which creates a risk to health and safety – as bullying behaviours in the workplace are a common trigger for mental health conditions. This article was produced by HR Legal. For many people working in cybersecurity, employee mental health could be a bigger part of our days. Employee Mental Health Should Be A Top Priority For Businesses. Liz Horvath discusses how to work together to support the mental health of retail workers. According to recent research, 42% of global employees have experienced a decline in mental health since the pandemic began. As Retail Reopens, a Focus on Employee Mental Health National Retail Federation | May 28, 2020 As retailers open their doors in the time of COVID-19, many might find their associates are dealing with a new array of challenges. https://www.smartcompany.com.au/.../retail-hospitality-workers-mental-health Now is the time to prioritise mental health in the retail workplace An average of one in four people in the UK experience mental health problems in the workplace each year. Read more: Four signs your workplace doesn’t take mental health seriously. With that said, some of the most sympathetic bosses I’ve had are people who own their own businesses. Engagement with one’s work. Asking the question around mental health shouldn’t be merely a reactive process. Supporting Employee Mental Health and Well-being Benefits@Google Overview We are all learning how to cope with a global crisis. Retail health clinics began showing up 15 years ago. Retail Company Releases All Sections New mental health guidelines created for employees in world's travel and tourism sector. What can … 2021. More commonly, unaddressed mental health conditions which arise in/are contributed to by the workplace, result in workers’ compensation claims. Other steps include organizing employee support groups and even paying for therapy and coaching. While mental health affects many employees in the UK and U.S., mental health is generally not seen as a ‘legitimate’ reason for taking a sick day. Noting that the employee’s behaviour/performance has changed, and simply asking “Are you ok?”, prior to adopting a more punitive process such as disciplinary action, can be a very powerful in assisting the employee to identify and address their mental health issues. For a long time, matters of employee wellness, mental health and emotional well-being generally had been largely only areas of internal focus for companies—and in some instances were overlooked due to unwarranted stigma attached to mental health issues within certain professions and industries and uncertainty about how to navigate stress, depression, anxiety, burnout and other … Adopting a compassionate leadership approach can help. To support workplaces during the COVID-19 pandemic, CCOHS has made these courses free of charge until March 31, 2021. Mental health is inherently a workplace issue. This 23-page guide developed by the Mental Health Commission of Canada covers everything from reasons why people experience mood changes, how the pandemic has brought on additional challenges over the winter months, working from home, stress and productivity to showing kindness to employees. Mental health impacts all aspects of our lives, including our work life. As Covid-19 leads more Americans to report depression, employees are in need of mental health illness resources. 4 Understanding how a business can best support its employees’ mental health has evolved drastically in the past decades. Ideally this should form part of pre-employment application documents so that the employer retains a written record of the candidate’s responses. On World Mental Health Day, a group of retailers have joined together to launch a new online training guide designed to help the mental health and wellbeing of retail workers. Depression interferes … To support the mental health of remote employees, managers should create an environment where employees feel empowered to open up about mental health. It’s worth mentioning that retail and catering work is a varied industry, and so you might find one form of customer service that is slightly easier on your mental state than others. An easy and cost-effective response is to make sure employees know about their existing employee assistance program benefits. Physical capability and daily functioning. Of course, this is not just about managing legal risk – it is promoting productive and healthy workplace environments and cultures in which employees will thrive. Two in three retail workers have experienced a mental health condition, prompting calls for a zero tolerance approach to customer abuse and better job security. This will inform whether further information is needed to satisfy the employer as to whether the candidate can fulfil the inherent requirements of their role safely (eg confirmation from their treating practitioner). Employees reported a 48% increase for risk of depression between November and December, according to the Mental Health Index by Total Brain and the National Alliance of Healthcare Purchaser Coalitions. It is about listening to employees, understanding the … Of course, these decisions should not be made lightly, due to the risks of a potential discrimination or other post-termination claims. Funded by the John Lewis Partnership, Tesco, Sainsbury’s, ASOS, the Co-op, Marks & Spencer and NEXT and developed with the expertise of Samaritans, Wellbeing in Retail aims to aid the 2.9 million people that work in retail. Findings also reveal that employees in retail also have the lowest levels of “employee experience” According to new research, graduates in retail show the highest signs of poor mental health, with this sector scoring lower than any other industry*. View the guide, Did you know that about one in five Canadians experience mental health issues at some point during their working years? Mental health disorders are among the most burdensome health concerns in the United States. Although retail banking company RBS has focused on well-being over the past 15 years, it wasn’t until 2014 that it dedicated time and resources to help its line managers handle their teams’ mental health. It does not constitute legal advice, and should not be relied on as such. The COVID-19 pandemic has presented unique challenges for retail employees. While there are no magic bullet solutions to achieving this, we explore below seven practical ways to manage workplace mental health. Managers also play a key role in supporting mental health and well-being and are the front-line of recognizing employee mental health struggles. employment law changes and upcoming events. Links to The Working Mind page with links to free resources focused on workplace mental health. Each day, there is a new challenge that we may encounter. SportsMoney. Mental health is at an all time low for employees, creating an additional crisis for employers struggling to address the challenges of COVID-19. However, starting the conversation at an early stage not only reinforces trust between manager and team member; it can be very powerful in reducing the likelihood of the employee’s condition worsening. Mental health has been hitting the headlines a great deal in recent years. Those who have to deal with potentially unpleasant people, such as a retail customer who might be angry or aggressive, often report higher levels of depression or other mental health issues. Employee mental health can make all the difference in the bottom line of the company. The following measures will further assist in establishing a mentally healthy workplace: Having in place a Mental Health Policy confirming the organisation’s workplace mental health strategy; Additionally, where concerns exist that an employee is not well enough to fulfil the inherent requirements of their role, it is paramount that immediate action is taken to address these concerns, and reduce the risk that their condition is further exacerbated. WHITBY, ON, Jan. 28, 2021 /CNW/ - A new mental health app for police employees in Durham Region may spread to other emergency services across … Managers in the retail industry, the eyes and ears of your organisation, should be trained to identify mental health “red flags”, including: Arming your managers with an understanding of what mental health problems look like is key to monitoring health of employees on an ongoing basis, and can enable managers to effectively start the conversation with an employee about their wellbeing and fitness for work. This includes: making sure the working environment is safe; protecting staff from discrimination carrying out risk assessments; Discriminating against someone with a disability. Here are a few things that Google is doing to help our people take care of their mental health … This article is about: Singapore , Mental Health … Mental Health Issues Affect Businesses and Their Employees. The first step to managing mental health in the workplace is acknowledging that it is a workplace issue, and having a commitment in the organisation to genuinely promote a mentally healthy working environment from the top down. This is even more apparent in Singapore and the UAE. Employees returning to the workplace may need new approaches to routines that they have lost; supervisors play a role in helping staff structure their day. Additionally, employers must not discriminate against an employee/prospective employee because they suffer from a mental illness (a disability), provided the employee can fulfil the inherent requirements of their role. Treating mental health as private issue, and expecting employees to leave their mental health issues at the door before a day of interacting with customers is, at best, unrealistic; and at worst, could lead to exacerbating the employee’s condition, while potentially adversely impacting customer service. This issue brief is available for download pdf icon [PDF – 2 MB]. This is a commendable move by Starbucks, as their coffee house experience is highly dependent on a happy, supported and empowered workforce. Employees can confidentially search for mental health professionals who meet their individual needs and immediately book an in-person or video appointment with a … Workplace measures responding to COVID‐19 may support and maintain mental health and work performance of employees during the COVID‐19 pandemic. The complexity and simultaneity of issues means the root causes of the pandemic-related anxiety and stress can vary. For more information, please visit COVID-19 Health and Safety Resources. With large and dynamic workforces, retail employers are likely to be engaging a significant number of employees with some form of mental health condition. Many employers offer the benefit, but workers need to take the first step. Management should lead by example in adopting mentally healthy work practices, and modelling appropriate workplace behaviours. Understanding mental health, mental illness and their impacts in the workplace, outlines a key findingthat Canadian employees report workplace stress as the primary cause of their mental health problems or illness, with depression and anxiety noted as the top two issues. The mental health situation has become an unspoken crisis, as employees are hesitant to reach out for help or raise awareness around any issues they are facing as they do not want to lose their job. Mental illnesses such as depression are associated with higher rates of disability and unemployment. Employers should seek legal advice at an early stage to ensure that there is a valid basis for dismissal and a procedurally fair process is adopted to reduce these post-dismissal risks. This can be invaluable in improving the employee’s wellbeing, and correspondingly their productivity and performance. The Drum previously looked at how the advertising industry in APAC dealt with their employees' mental health in 2020. Mental Health. The voice of senior management is important and influential, but employees at every level can impactfully influence how mental health is approached in the workplace. Today, there are about 2,000 clinics across the United States, located mostly in drugstores, supermarkets, “big box” stores, and other large retail chain settings. Another very important contributor to mental health in the workplace is an employee’s feeling of importance or relevance. “Promoting the mental well-being of our employees is a vital element of our Lamplighter programme, which recognises that mental health is especially important in times of change or uncertainty. Communication with coworkers. Retail mental health clinics and urgent care centers are beginning to emerge across the U.S. Without a doubt, the extra support is needed, according to mental health experts. If you still require your employees to provide a doctor’s note or otherwise “legitimate” reason for missing work, it might be time to stop. Moreover, it will likely increase the individual’s prospects of meaningfully contributing to the workplace, if they are offered employment. The company implemented its “Determined to Lead” program, which set clear and consistent expectations for how to lead employees. The clinics are usually open from 7 a.m. to 7 p.m., seven days a week, and they’re staffed by a nurse practitioner or a physician assistant. Our jobs entail a lot of putting out fires and being hyper-vigilant to the hazards of the internet. Psychological claims are very difficult to manage, and rehabilitation is typically less likely than with physical claims. Mental health services are often out of network, sticking employees with the cost and discouraging them from seeking support. Creating a mentally healthy workplace requires a holisitic approach. Meeting workplace health and safety (WHS) obligations in the retail environment has traditionally been understood in terms of addressing physical hazards such as manual handling risks. Sometimes having that face-to-face connection and a closer relationship with your employer will be the extra thing that helps your … Employees’ mental health is costing UK employers up to £45 billion each year, according to a report released by Deloitte and mental health charity Mind earlier this year. Proclinical’s annual employee engagement report always highlights the importance of advocacy in a company’s ability to attract and retain staff. WHS obligations require proactively identifying hazards and eliminating risks to psychological safety so far as is reasonably practicable, and to monitor the mental health of employees on an ongoing basis. The research found that two in every 1,000 employees under 30 have made a … The mental and physical health of employees can only be prioritized if it is ingrained into a business’ success, where employees are given flexible options to address their individual needs. Educating all employees on appropriate workplace conduct and behaviour; Training managers on how to conduct reasonable management action; Training managers to identify mental health ‘red flags’; Encouraging employees to raise mental health hazards; Changes in mood (unmotivated, isolated, withdrawn); Changes in behaviour (agitated, snappy, tearful); Changes in appearance (dishevelled, less attentive); Increased use of leave or patterns of absenteeism and lateness; Be exacerbated by performance of the role; and/or. Further, the estimated cost of mental health conditions on Australian workplaces each year is $10.9 billion [2] , overwhelmingly attributed to reduced productivity and increased absenteeism. While the law provides protections for employees with a mental illness, there is also recognition that an employer can take steps where an employee’s condition prevents them from fulfilling their role on an ongoing basis. T: +61 3 9948 2450 or 1300 HRLegal The lockdowns are taking their toll. If you need help finding a mental health care provider, call 1-800-662-HELP (4357) or visit Online Therapy to call, message, or video chat a certified therapist online for an affordable monthly price. Across all regions, people are twice as likely to take time off for a physical health issue than a mental health problem. Communication about mental health benefits or offerings has lagged as well, resulting in workers who have no idea what kind of help their employer provides. Meanwhile, Unilever, which has identified mental ill health as one of the top three risks to its employees, has managed to improve employee mental resilience by 40 percent through a variety of initiatives including a UK-specific mental wellbeing programme launched in 2014 that resulted in a 20 percent reduction in days lost to mental ill-health in its first year. Employers should also ask the question pre-employment, in order to ascertain whether a prospective employee has any pre-existing injuries or conditions which could: Prevent them from fulfilling the inherent requirements of the role; and/or, This will assist the prospective employee to make an informed disclosure, and the employer to reduce the risk of unlawful discrimination, while also meeting WHS obligations. All Rights Reserved | Website Terms & Conditions | Privacy Policy, 7 Ways To Manage Mental Health For The Retail Industry, Industrial Relations and Enterprise Agreements. You may have checked in with your employees back in April when the crisis was acute, but you need to keep doing it. Starbucks decided to expand its mental health benefits after surveying and receiving feedback from its roughly 200,000 U.S. employees. The latest research into the mental and financial health of workers reveals COVID-19 is causing significant stress on employees in the retail and hospitality industry. Summary. HR Retail 2021. Many employers offer the benefit, but workers need to take the first step. Summary. However, WHS legislation specifically provides that ‘safety’ includes psychological safety. Decreased productivity, increased absenteeism, disengagement, burnout etc are some of the most commonly known problems. As such, it makes sense for employers to care about the mental well-being of their employees—and to take proactive steps to help them improve their mental health in general. And this need is now being felt more keenly than ever, as research has found an alarming rise in mental health issues among today's employees. This Mental Health Awareness Training for Managers raises awareness of mental health and it explains different working practices that management can use to offer support to colleagues. In a UK industry-first, seven leading retailers have joined together in an effort to improve the mental wellbeing of staff, with the help of Samaritans. Serious breaches of WHS laws can result in criminal prosecution by the WHS regulator. During COVID, employees are working longer hours and are struggling with mental health challenges like burnout that are impacting their productivity. In silence ; embarrassed and alone negatively affect employee: Job performance and productivity a reactive process the article. After surveying and receiving feedback from its roughly 200,000 U.S. employees on everyone ’ especially. 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